Shoplifting is not permitted. Items removed from the shop or website without permission must be returned with an apology.
2. PAYMENT
(i) Minimum purchase amount for website and phone orders is £3 (not including the postage cost).
(ii) Due to a sudden falling out with PayPal, we currently cannot process payments through this website, but we are working on that. If you place an order in this online shop, we will email you an invoice, asking for a cheque (to "Head In The Clouds") or postal order payment. Many apologies for the inconvenience.
(iii) Goods can alternatively be ordered via phone, using your credit or debit card, or you may send us a cheque or postal order with a cover note detailing your order. If you pay by cheque, dispatch of your order may be delayed by up to a week until the payment is cleared.
(iv) Items will not be shipped until payment has been received.
3. SHIPPING
(i) We aim to dispatch all orders the same day we receive them but definitely no later than 2 days. For quicker service, please phone your order through to the shop on the number below.
(ii) For orders sent to UK addresses:
* Basic 1st class Royal Mail delivery costs between £1.75 and £5.75 (depending on the weight) but is not insured if lost or damaged.We recommend that you do not choose the basic 1st class rate if your order is over £30, as we will not accept liability for lost mail that is not recorded.
* Royal Mail Special Delivery™ costs upwards of £6.00 (depending on the weight) and guarantees recorded delivery to 99% of the UK by 1pm the day after dispatch. This service includes full tracking facilities on the Royal Mail website, guarantees your parcel for up to £500 compensation if lost or damaged and requires a signature upon delivery.
(iii) For orders sent to overseas addresses:
* Basic Royal Mail Airmail costs between £3 and £11 (depending on the weight); airmail packages should take between 3 and 7 days to arrive at their destination. We recommend that you do not choose the basic Airmail rate if your order is over £20, as we will not accept liability for lost mail that is not recorded.
* We also offer two international shipping options with Royal Mail Airsure® costing upwards from £11 or £13.50 guaranteeing your parcel for up to £36 or £500 compensation if lost or damaged.
4. EXCHANGES AND REFUNDS
(i) If you change your mind about your purchase, you can return (by post or in person) new, unopened items up to 14 days after they have been delivered to you, and an exchange or refund will be offered following our inspection and approval of the returned goods. We will not refund the postage charge for sending your goods or the postage you have paid to return them. Please phone us before sending anything back so we can clarify your needs.
(ii) If your order is technically faulty (aside from damage caused during shipping - see policy 5) when you receive it, please return the product with the complete original packaging and receipt within 14 days of delivery (see policy 4(iii)). If we agree the product is technically faulty, we will issue a full refund for the price you paid (not including postage costs), or, if you wish, exchange it to the same value. Please phone us before sending anything back.
(iii) The exception to policy 4(ii) is if the product is digital scales, for which we offer a 30-day money-back guarantee. All other conditions of policy 4(ii) apply.
5. COMPENSATION FOR LOST/DAMAGED GOODS
(i) We wish to draw your attention to the risk factors of purchasing via website/mail order. Industry regulators have highlighted "serious shortcomings" of the UK's Royal Mail postal service which continues to lose millions of letters and parcels each year. Compensation can be claimed under certain circumstances, which we shall clarify here.
(ii) When you place an order with us for postal delivery, you effectively form a separate contract with Royal Mail (which we administer on your behalf). It is your responsibility to choose and pay for the postal service that is right for you and your order. We cannot issue compensation or replacements for lost/damaged packages unless you have paid for a postage option with a guarantee AND we are able to make a successful claim. If you wish to guarantee your order's delivery, please choose Royal Mail Special Delivery™ for deliveries in the UK or Royal Mail Airsure® for international deliveries, for which we will retain certificates of postage. (iii) Royal Mail will not accept claims that post has been lost until particular lengths of time have elapsed: 3 weeks for mail sent to addresses within the UK; two months for mail sent to international addresses. Therefore, if you wish to make a claim for missing packages handled by Royal Mail, please contact us when the package has not arrived after 21 days since the day it was posted if your delivery address is in the UK, or two months for international deliveries. Before this time there is nothing we can do, so please be patient. (iv) If your goods have arrived damaged, please let us know as soon as possible. Please do not dispose of the packaging your goods were sent in as Royal Mail usually requires this as evidence. For damage caused during shipping, there is no guarantee of compensation unless you have opted for a premium postal service as detailed above.
6. LEGAL HIGHS & PSYCHEDELIC PRODUCTS Our range of pills and psychedelic products have proven outstanding to many customers, but their effects vary between individuals. If you are willing to experiment with them, you do so at your own risk, and we offer no refunds or replacements if you are dissatisfied with the effects.
7. CANNABIS SEEDS
(i) Our seeds are sourced from top producers in Holland who regularly test their seed productions to maintain acceptable germination rates and quality plants. With love and peace and freedom in our hearts, we sell these seeds on to you as exciting novelty souvenirs of what's going on in Holland.
(ii) It is illegal to germinate cannabis seeds in the UK without a license from the Home Office. We accept no liability for what you choose to do with your seeds and absolutely cannot guarantee germination success even if you do live in a country where you can plant them, as much depends on growing conditions and careful handling.
8. IS IT LEGAL? (i) We request that customers outside the UK check the legal status of any psychedelic products or cannabis seeds before placing an order for them. We recommend the Erowid website for their documents on worldwide legal status of psychedelic products. We may also check after an order is placed before proceeding with dispatch.
9. ARE YOU OLD ENOUGH? Some of our products are age restricted, and are thus labelled: "For sale to over 18-year-olds only. By purchasing this item, you are confirming that you are over 18". Unless we are otherwise informed, we will accept all orders for restricted items, and we take no responsibility for those items being supplied to deceptive under 18-year-olds.
10. ARE YOU IN THE ARMED FORCES?
Upon request by Trading Standards and representatives from the US armed forces who visited us in July 2010, we adhere instore and online to the following statement: "This establishment will not sell intoxicating substances to personnel affiliated with the US forces. US personnel that purchase intoxicating substances, other than alcohol or tobacco, are subject to adverse action under the uniform code of military justice and/or applicable regulations. Questions relating to this order should be directed to the United Kingdom Armed Forces Disciplinary Control Board Secretary at 01638 524805."
11. MUM'S THE WORD In accordance with the Data Protection Act, we will not disclose your details to any third party. And that includes our mothers.
12. AND FURTHERMORE... We reserve the rights to alter these conditions as much as we like and have to. We are nice, honest, peaceful people and promise to do our best to comply with your consumer rights and resolve any complaints ASAP. Please phone or email us if there is anything you want clarified regarding this website or our policies.
Last updated: 1st August, 2010 (C) 2007-2010, Head In The Clouds. All rights reserved. 13 Pottergate, Norwich, Norfolk, NR2 1DS. Tel: 01603 620479. Email: jake@headintheclouds.info