HITC logo 2016 mini

1. SHOPLIFTING

(i) Shoplifting is not permitted. Items removed from the shop or website without permission must be returned with an apology.

(ii) Shoplifting is hazardous to your dignity and karmic balance.

2. HOW TO ORDER

(i) Our website is not yet set up to take automated online payments, so please make a note of items you want, then phone or write to us. The quickest way to place your order is to phone us during Opening Hours on 01603 620479, letting us know your address and bank card details. Or message us in this Contact Form and we can invoice you via PayPal. You don’t need a PayPal account – you can pay as a guest with your bank card. You are also welcome to post a note detailing your order, and pay by cheque.

(ii) Please do not email us your bank card details.

(iii) Items will not be shipped until your payment has been processed.

3. SHIPPING

(i) We aim to dispatch all orders the same day we receive them but definitely no later than 3 days (unless otherwise clarified).

(ii) We will charge you the cost of stamps plus a packing fee of £1.

(iii) Royal Mail 1st Class Mail will generally be used (please ask if you want a different service). We will not accept liability for lost mail that is not recorded, so if you want to pay for it to be recorded, please ask and we will take the parcel to the Post Office rather than a post box (this may take a day longer).

(iv) For valuable parcels, we recommend Royal Mail Special Delivery Guaranteed by 1pm which guarantees recorded delivery to 99% of the UK by 1pm the day after dispatch. This service includes full tracking facilities on the Royal Mail website, guarantees your parcel for up to £500 compensation if lost or damaged and requires a signature upon delivery.

(v) For orders sent to overseas addresses, Royal Mail have various International Delivery services with optional fees for additional guarantees.

4. EXCHANGES, FAULTY GOODS AND REFUNDS

(i) If you change your mind about your purchase, you can return (by post or in person) new, unopened and unused items up to 30 days after they have been delivered to you, and an exchange or refund will be offered following our inspection and approval of the returned goods. We will not refund the postage charge for sending your goods or the postage you have paid to return them. Please phone us before sending anything back so we can clarify your needs.

(ii) If your order is faulty (aside from damage caused during shipping – see policy 5) when you receive it, please return the product with the complete original packaging and receipt within 30 days of in-store purchase or date of delivery. If we agree the product is faulty, we will issue a full refund for the price you paid (not including postage costs), or, if you wish, exchange it to the same value. Please phone us before sending anything back.

5. COMPENSATION FOR LOST/DAMAGED GOODS

(i) We wish to draw your attention to the risk factors of purchasing via website/mail order. Industry regulators have highlighted “serious shortcomings” of the UK’s Royal Mail postal service which continues to lose millions of letters and parcels each year. Compensation can be claimed under certain circumstances, which we shall clarify here.

(ii) When you place an order with us for postal delivery, you effectively form a separate contract with Royal Mail (which we administer on your behalf). It is your responsibility to choose and pay for the postal service that is right for you and your order. We cannot issue compensation or replacements for lost/damaged packages unless you have paid for a postage option with a guarantee AND we are able to make a successful claim. If you wish to guarantee your order’s delivery, please choose Royal Mail Special Delivery™ for deliveries in the UK or Royal Mail Airsure® for international deliveries, for which we will retain certificates of postage.

(iii) Royal Mail will not accept claims that post has been lost until particular lengths of time have elapsed: 3 weeks for mail sent to addresses within the UK; two months for mail sent to international addresses. Therefore, if you wish to make a claim for missing packages handled by Royal Mail, please contact us when the package has not arrived after 21 days since the day it was posted if your delivery address is in the UK, or two months for international deliveries. Before this time there is nothing we can do, so please be patient.

(iv) If your goods have arrived damaged, please let us know as soon as possible. Please do not dispose of the packaging your goods were sent in as Royal Mail usually requires this as evidence. For damage caused during shipping, there is no guarantee of compensation unless you have opted for a premium postal service as detailed above.

6. CANNABIS SEEDS

(i) Our seeds are sourced from top producers in Holland who regularly test their seed productions to maintain acceptable germination rates and quality plants. With love and peace and freedom in our hearts, we sell these seeds on to you as exciting novelty souvenirs of what’s going on in Holland.

(ii) It is illegal to germinate cannabis seeds in the UK without a license from the Home Office. We accept no liability for what you choose to do with your seeds and absolutely cannot guarantee germination success even if you do live in a country where you can plant them, as much depends on growing conditions and careful handling.

7. IS IT LEGAL?

We request that customers outside the UK check the legal status of Cannabis Seeds before placing an order for them. We may also check after an order is placed before proceeding with dispatch.

8. ARE YOU OLD ENOUGH?

It is an offence for any person to sell cigarettes, tobacco products or cigarette papers to anyone under the age of 18 years. The penalty on conviction is a fine of up to £2,500. ‘Tobacco’ is broadly defined as including cigarettes, any product containing tobacco for oral or nasal use (for example, snuff) and smoking mixtures used as a substitute for tobacco (for example, herbal cigarettes). We do not interpret this law to include pipes and bongs.

Some of our other products are age restricted, for sale to over 18-year-olds only. These include: Electronic Cigarettes & E-Liquids, Indoor Sparklers, Lighter Gas and Petrol, Liquid Gold, Smokes & Herbs, Weed World Magazine and Cannabis Seeds.

There is no age restriction on the sale of roaches or smoking tips, grinders, pipes, bongs, gauzes, or cannabis lollies, but we may refuse to serve these items if we are uncomfortable with the sale.

There is no age restriction on the sale of lighters, although we use our discretion as to whom we are comfortable selling them to.

If we are not sure that our customer is over the age of 18, we will ask for proof of age, and if we are still not sure, we reserve the right to refuse the sale. Acceptable forms of ID include passports, driver’s licenses and Citizen’s Cards.

9. ARE YOU IN THE ARMED FORCES?

Upon request by Trading Standards and representatives from the US armed forces who visited us in July 2010, we adhere in-store and online to the following statement: “This establishment will not sell intoxicating substances to personnel affiliated with the US forces. US personnel that purchase intoxicating substances, other than alcohol or tobacco, are subject to adverse action under the uniform code of military justice and/or applicable regulations. Questions relating to this order should be directed to the United Kingdom Armed Forces Disciplinary Control Board Secretary at 01638 524805.”

10. PRIVACY

(i) In accordance with the Data Protection Act, we will not disclose your details to any third party.

(ii) Under EU privacy regulations, websites must make it clear to visitors what information about them is being stored. This specifically includes cookies. This website uses cookies to improve your experience. We’ll assume you’re okay with this, but you can opt-out if you wish.

11. AND FURTHERMORE…

We reserve the rights to alter these conditions as much as we like and have to. We are nice, honest, peaceful people and promise to do our best to comply with your consumer rights and resolve any complaints ASAP. Please phone or email us if there is anything you want clarified regarding this website or our policies.

(C) 2007-2016, Head In The Clouds. All rights reserved.
13 Pottergate, Norwich, Norfolk, NR2 1DS ~ 01603 620479
jake@headintheclouds.info

Page last updated: 5/12/2016